Terms and Conditions

In using the services of Rachel Shilston – Inspiring Creativity you are deemed to have read and agreed to the following terms and conditions:

WHAT WE INCLUDE IN YOUR CLASS/PARTY:

We provide the resources and equipment for all classes and parties.
All required items are included unless otherwise stated.
Some meals may be provided as part of the class or party and included in the cost. Please see appropriate class details for further information. We cannot guarantee any protection from allergies. It is your responsibility to inform us of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

Class content may vary at our discretion and descriptions are a guide only.
Parties are dealt with on an individual basis and your requirements will be discussed and agreed prior. We will be happy to discuss any concerns you have before you book on a class or a party so you can make an informed decision whether to attend at your own risk.

 

HEALTH AND SAFETY:

We ask you to wear appropriate clothing for your chosen activity as we will not be liable for any damage that occurs to clothing. We are happy for parties to be themed and appropriate party wear worn. Please discuss with us if you have a particular requirement.

A short briefing on health and safety will be given prior to your class or party starting. Please adhere to the advice given.

 

PAYMENT:  (for classes)

All payments should be made in full at the time of booking for any class unless otherwise agreed. We do not take provisional bookings and cannot confirm your place on a class until we receive full payment.

To book a class by Paypal, please go our website at www.rachelshilston.co.uk and follow the online booking instructions.
Payment to be made by BACS: Santander – Account Number: 90857195 Sort code: 09-01-27

CHEQUES: should be made payable to Rachel Shilston and sent to Oakston Cottage, 12 Allaston Road. Lydney. Glos. GL15 5ST but must have cleared before the date of the class/party.

PAYMENT:  (for parties)

To book and confirm your party date we require a 20% non-refundable deposit at the time of booking.
The balance can be paid before or during the party.
Payments can be made by an iZettle card reader in the studio, BACs, cash or we have a Paypal account where you can pay by credit or debit card.

 

CANCELLATIONS: 

This cancellation policy applies to all our Class and Party bookings.

 

CANCELLATION BY RACHEL SHILSTON:

We reserve the right to make alterations to class fees and dates at any time after going to print.

You will be advised by email 48hrs before the class is due to commence of any cancellation/postponement.

If you require additional confirmation we advise you to ring or email 48hrs before the class due date.

In the unlikely event of cancellation or postponement by Rachel Shilston, we will undertake to provide a suitable alternative to your booked class within a reasonable period of time.
If this is not possible, we will undertake to make an immediate full refund for class fees. We will not refund any other costs you may have incurred in advance, such as travel and accommodation.

 

CANCELLATION BY YOU:

 

CLASSES:
Up to 5 days of the start of your class you may request a change of class dates and we will happily transfer you to another date, or class subject to availability.
You may also request a refund up to 5 days of the start of the class you have booked.

Cancellations made within the 5 day period are not eligible for a refund.
If you are unable to attend the class during this time then we are happy for you to send someone in your place.
PARTIES:
Up to 21 days prior to the start of your party date you may request a change of date and we will happily transfer you to another date, if that date is available.

 

Contact: If you have any questions or concerns regarding these terms and conditions please call us on 01594 844221 / 07732 694148 or email info@rachelshilston.co.uk.

 

By booking on any of our classes you agree to abide by our terms and conditions.