Terms & Conditions

What's included in your workshop

All required materials & equipment will be included unless otherwise stated.
Some meals may be provided as part of the workshop/crafternoon and included in the cost. Please see appropriate workshop details for further information. I cannot guarantee any protection from allergies. It is your responsibility to inform me of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

Workshop content may vary at my discretion and descriptions are a guide only.

I will be happy to discuss any concerns you have before you book on a workshop or crafternoon so you can make an informed decision whether to attend at your own risk.

Health and Safety:

Please wear appropriate clothing for your chosen activity as I will not be liable for any damage that occurs to clothing. 

A short briefing on health and safety will be given prior to your workshop starting. Please adhere to the advice given.

Payment:

All payments should be made in full at the time of booking for any workshop/crafternoon unless otherwise agreed. I do not take provisional bookings and cannot confirm your place on a workshop until I receive full payment.

To book a class by Paypal, please go to my website at www.rachelshilston.co.uk and follow the online booking instructions.
Payment to be made by BACS can be made to: Santander – Account Number: 90857195 Sort code: 09-01-27

CHEQUES: should be made payable to Rachel Shilston and sent to Office 1, Hanley Farm Business Centre, Tidenham. NP16 7NA but must have cleared before the date of the workshop/crafternoon.

 

Cancellations: 

This cancellation policy applies to all my workshops and crafternoon bookings.

Cancellation by Rachel Shilston:

I reserve the right to make alterations to class fees and dates at any time after going to print.

You will be advised by email 48hrs before the class is due to commence of any cancellation/postponement.

If you require additional confirmation I advise you to ring or email 48hrs before the workshop due date.

In the unlikely event of cancellation or postponement by Rachel Shilston, I will undertake to provide a suitable alternative to your booked class within a reasonable period of time.
If this is not possible, I will undertake to make an immediate full refund for class fees. I will not refund any other costs you may have incurred in advance, such as travel and accommodation.

Cancellation by you:

Up to 5 days of the start of your workshop/crafternoon you may request a change of workshop/crafternoon date and I will happily transfer you to another date, or workshop subject to availability.

You may also request a refund up to 5 days of the start of the workshop/crafternoon you have booked.

Cancellations made within the 5 day period are not eligible for a refund.
If you are unable to attend the workshop/crafternoon during this time then I am happy for you to send someone in your place.

  

Contact: If you have any questions or concerns regarding these terms and conditions please call us on 01594 844221 / 07732 694148 or email info@rachelshilston.co.uk.

 

By booking on any of my workshops/crafternoons you agree to abide by my terms and conditions.